6.1.2 Contacting a user

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6.1.2 Contacting a user

In order to contact a user, you first have to locate the users’s contact details in the personal info page. Depending on where you think you could find the user, you could open your address book via GoTo Address Book in the top menu or open the members’ page of a workspace by clicking the group icon next to the workspace name. If you don’t find the user this way, you could conduct a search selecting File Search For Users in the top menu. In any case, you will be presented with a folder listing of user entries. Entries of the form

user-name (full-name [, organization])

indicate that detailed personal information including contact details may be available, while entries of the form

user-name <email-address>

indicate that no personal information has been made available.

In order to get more information about a particular user and eventually get in contact with this user, you could do one of the following:

Click a user name to display the associated personal info page, which contains the information entered by this user into the personal profile. The section ‘Contact details’ in the personal info page (if present) lists the contact facilities that the particular user offers.
Under ‘Communication’ the computer conferencing systems are listed that the user has installed. The presence of a button indicates that this is a system that you also use. Click the button to have BSCW start the corresponding computer conferencing program on your computer and set up a connection to the other user — provided that the user is currently running this computer conferencing program.
Instant messaging systems that the user uses are listed along with system icon and user number or user id. Click the system icons to get in touch with the user via the respective instant messaging system.
‘Directory services’ lists links to the services that the user has entered into the personal profile along with a search key. Click the links to find out more about the user.
Choosing Contact in the user entry’s action menu serves the same purpose. The ‘Contact’ action form presents all of the communication details that the particular user has entered into the personal profile. Again, you may click buttons to set up computer conferences, click instant messaging system icons to get in touch or click directory system links to learn about more about the user, provided that the buttons or links are present in the action form.

Depending on the configuration of your BSCW server, you may send an email message or an SMS to a user by selecting Send or Send SMS in the action menu of a user entry; the latter only if the user has entered a mobile phone number into the personal profile.

If you want to transfer a user entry to your local computer, e.g. for use as a contact in Outlook, you may store it as vCard file (*.vcf) choosing vCard in a user entry’s action menu.

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6.1.2 Contacting a user In order to contact a user, you first have to locate the users’s contact details in the personal info page. Depending on where you think you could find the user, you could open your address book via GoTo Address Book in the top menu or open the members’ page of a workspace by clicking the icon next to the workspace name. If you don’t find the user this way, you could conduct a search selecting File Search For Users in the top menu. In any case, you will be presented with a folder listing of user entries. Entries of the form user-name (full-name [, organization]) indicate that detailed personal information including contact details may be available, while entries of the form user-name <email-address> indicate that no personal information has been made available. In order to get more information about a particular user and eventually get in contact with this user, you could do one of the following: Click a user name to display the associated personal info page, which contains the information entered by this user into the personal profile. The section ‘Contact details’ in the personal info page (if present) lists the contact facilities that the particular user offers. Under ‘Communication’ the computer conferencing systems are listed that the user has installed. The presence of a button indicates that this is a system that you also use. Click the button to have BSCW start the corresponding computer conferencing program on your computer and set up a connection to the other user — provided that the user is currently running this computer conferencing program. Instant messaging systems that the user uses are listed along with system icon and user number or user id. Click the system icons to get in touch with the user via the respective instant messaging system. ‘Directory services’ lists links to the services that the user has entered into the personal profile along with a search key. Click the links to find out more about the user. Choosing Contact in the user entry’s action menu serves the same purpose. The ‘Contact’ action form presents all of the communication details that the particular user has entered into the personal profile. Again, you may click buttons to set up computer conferences, click instant messaging system icons to get in touch or click directory system links to learn about more about the user, provided that the buttons or links are present in the action form. Depending on the configuration of your BSCW server, you may send an email message or an SMS to a user by selecting Send or Send SMS in the action menu of a user entry; the latter only if the user has entered a mobile phone number into the personal profile. If you want to transfer a user entry to your local computer, e.g. for use as a contact in Outlook, you may store it as vCard file (*.vcf) choosing vCard in a user entry’s action menu.

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